Refund policy

Q: Do you offer returns or refunds?
A: We do not accept returns or provide refunds once an order is placed. Please double-check your selection before confirming your order.

Q: What if I receive a damaged or defective product?
A: We’re happy to offer a free exchange if your product arrives damaged, defective, or incorrect.

To request an exchange:

• Contact us within 48 hours of delivery

• Share a clear unboxing video (from opening the package)

• Include close-up photos showing the issue

• Ensure the product is unused and in original packaging

Once reviewed and approved, we’ll send a replacement at no extra cost.

Q: What if I forget to record an unboxing video?
A: Unfortunately, without an unboxing video, we’re unable to verify claims of damage or defects. This step helps us protect both our customers and our brand.

Q: Can I exchange for a different product or design?
A: No, exchanges are only allowed for the same item originally ordered, and only in the case of damage, defect, or dispatch error.